FAQ
Frequently Asked Questions
Welcome to Liivex. Here are answers to some of the most common questions about our women's clothing, ordering, shipping, returns, payments, and customer support.
General Questions
What does Liivex sell?
We offer a selection of women's fashion products, including dresses, tops, coats, two-piece sets, and other women's clothing and fashion items.
Our collection may include different styles, colors, sizes, fabrics, and designs depending on the product.
How do I find the right size?
We recommend checking the size chart and measurements provided on the individual product page before placing your order.
Because sizing may vary between styles and products, please review the available measurements carefully and choose the size that best matches your measurements.
If you are unsure about sizing, you can contact us before placing your order for assistance.
Are the colors and materials exactly as shown?
We make reasonable efforts to display product colors, materials, patterns, and details accurately.
However, colors may appear slightly different depending on your device, screen settings, lighting, and other factors.
Please review the product description and available product information before purchasing.
Do you sell different styles and sizes?
Yes. Product availability varies by item. Depending on the product, different sizes, colors, patterns, and style options may be available.
Please check the individual product page for the options currently available.
Orders
How do I place an order?
Select the product you want, choose any available size, color, or other options, and click Add to Cart.
When you are ready, proceed to checkout and enter your shipping and payment information.
After your order is submitted, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at help@liivex.com.
We will try to accommodate your request, but an order may not be able to be changed or canceled after it has entered processing or been shipped.
How do I know if my order was received?
After placing your order, you should receive an order confirmation email containing your order number and purchase details.
If you do not see the email, please check your spam, junk, or promotions folder.
Shipping
Do you offer free shipping?
Shipping availability and charges may vary depending on your delivery location, order, and applicable shipping options.
Any applicable shipping charges or free-shipping offers will be displayed during checkout or on the relevant product or promotional page.
How long does shipping take?
Processing and delivery times may vary depending on your destination, product availability, shipping method, carrier, and other circumstances.
Your estimated delivery timeframe will be provided during checkout or in your order and shipping confirmation information when available.
These are estimates, and actual delivery times may vary.
When will my order ship?
Orders are processed according to our regular fulfillment schedule.
Orders placed after the applicable processing cut-off time, on weekends, or on holidays may generally begin processing on the next business day.
Processing does not guarantee same-day shipment or delivery.
Which shipping carriers do you use?
Depending on the order and destination, shipments may be handled by available shipping carriers.
The carrier may vary depending on the shipment, destination, shipping method, and fulfillment requirements.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking information is available.
You can use the tracking number to check the shipment status with the applicable carrier.
What if my package is delayed?
Delivery dates are estimates and can be affected by carrier delays, weather, holidays, high shipping volumes, customs procedures, transportation disruptions, or other circumstances outside our control.
If your tracking information shows a delay, please contact us if you need assistance.
Returns & Refunds
Do you accept returns?
Yes. We offer a 30-day return policy for eligible products.
Items generally need to be unworn, unused, in their original condition, and meet the other requirements described in our Refund & Return Policy.
Certain intimate apparel, underwear, or personal-use products may not be eligible for return for hygiene reasons.
How do I request a return?
Contact us at:
Please provide your order number and explain why you would like to return the product.
Do not send a product back before receiving return instructions from us.
Can I return an item that has been worn?
For hygiene and product-condition reasons, worn, washed, altered, or otherwise used clothing may not be eligible for return.
Returned items should generally be unworn, unused, clean, and in their original condition with applicable tags attached.
Please review our Refund & Return Policy for complete details.
What if I received a damaged or incorrect product?
Contact us as soon as possible after receiving your order.
Please provide your order number and, when applicable, photos of the product and packaging.
We will review the issue and determine the appropriate resolution.
How long does a refund take?
After we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for refund processing, followed by any additional processing time required by your bank or payment provider.
Payment
What payment methods do you accept?
Available payment methods may include:
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Visa
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Mastercard
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American Express
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Discover
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Shop Pay
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PayPal
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Apple Pay
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Google Pay
Available options may vary depending on your device, browser, location, and payment provider.
Is my payment information secure?
Payments are processed through secure payment providers and Shopify's checkout infrastructure.
We take reasonable measures to protect payment and personal information during the checkout process.
Why might my order require additional verification?
For payment security and fraud prevention, certain orders may require additional verification.
We may contact you using the information provided during checkout to confirm order or payment details.
Customer Support
How can I contact Liivex?
You can contact us using:
Email: help@liivex.com
Phone: +44 7576 993852
Address:
Liivex
4 Downshire Place
Belfast, BT2 7JQ
United Kingdom
What information should I provide when contacting support?
For order-related questions, please provide your order number, the email address used for the order, and a brief description of your question or issue.
For product or sizing questions, provide the product name, size or color you are interested in, and any other relevant information whenever possible.
Still Have Questions?
We're happy to help.
Email: help@liivex.com
Phone: +44 7576 993852
Liivex
4 Downshire Place, Belfast, BT2 7JQ, United Kingdom