Refund policy
Last updated: November 11, 2026
At Liivex, we want to provide a straightforward and transparent return and refund process. This policy explains when you may request a return, how to start a return, and how refunds are processed for purchases made through our online store.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
-
In the same condition in which you received it
-
Unworn and unused
-
Free from stains, odors, makeup, perfume, pet hair, or other signs of use
-
With original tags attached, where applicable
-
In its original packaging, where applicable
-
Accompanied by proof of purchase or your order information
For hygiene and product-safety reasons, certain intimate apparel, underwear, or other personal-use items may not be eligible for return once opened, worn, or used, unless the item is defective or we sent the wrong product.
How to Start a Return
To request a return, please contact us at:
Please include your order number and a brief description of the reason for your return.
Do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide instructions regarding where and how to send the item.
Return Address:
Liivex
4 Downshire Place
Belfast, BT2 7JQ
United Kingdom
Return Shipping
Unless the return is due to a defective product, damaged item, incorrect item, or an error on our part, return shipping costs may be the responsibility of the customer.
If the return is due to an error on our part or an item arrives defective or damaged, please contact us before returning the product so we can review the issue and provide appropriate instructions.
Original shipping charges, where applicable, may not be refundable unless required by applicable law or the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If your item arrives damaged, defective, or you receive a product that does not match your order, please contact us as soon as possible at:
Please provide:
-
Your order number
-
A description of the issue
-
Photos of the product and packaging when applicable
We will review the information and determine the appropriate resolution.
Depending on the circumstances, the appropriate resolution may include a replacement, refund, or other suitable remedy.
Exchanges
If you need a different size, color, style, or product, please contact us before returning your item.
In many cases, the fastest way to receive a different item is to return the eligible product according to our return process and place a new order for the replacement item.
Please carefully review product descriptions, size charts, measurements, colors, and other product information before placing an order.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
If you have not received your refund after the applicable processing period, please contact us at:
Non-Returnable Items
Certain items may not be eligible for return, including products that have been:
-
Worn or used
-
Washed or laundered
-
Damaged after delivery due to misuse or improper care
-
Altered, modified, or tailored
-
Returned without original tags where tags are required
-
Returned without prior authorization
-
Returned outside the applicable return period
Certain intimate apparel, underwear, or personal-use products may also be non-returnable for hygiene reasons once opened, worn, or used.
Defective, damaged, or incorrectly shipped products may be handled separately after review.
Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact us:
Liivex
Email: help@liivex.com
Phone: +44 7576 993852
Address: 4 Downshire Place, Belfast, BT2 7JQ, United Kingdom