Shipping Policy

Last updated: November 11, 2026

At Liivex, our goal is to provide a simple, reliable, and transparent shipping experience for customers. This Shipping Policy explains how we process and ship orders placed through our online store.

Order Confirmation

As soon as you place an order, you will receive an order confirmation email. This email confirms that we have received your order and provides your order details.

After receiving your order, we begin processing it for fulfillment. Product availability may be confirmed before the order is prepared for shipment.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Charges

Shipping charges may vary depending on your delivery location, order size, shipping method, and the products included in your order.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping is offered on eligible orders, the applicable terms and eligibility requirements will be displayed on the product page, shopping cart, or checkout.

Order Acceptance and Pricing

Please note that there may be circumstances where an order cannot be processed, including product availability, pricing errors, payment issues, inaccurate shipping information, or suspected fraudulent activity.

Liivex reserves the right to refuse or cancel an order when necessary and as permitted by applicable law.

We may contact you to request additional information or verification, such as your phone number, billing information, or shipping address, before processing an order.

For payment security and fraud prevention, payment information may be reviewed or verified through our payment processing providers.

If we identify a potential unauthorized or fraudulent transaction, we may cancel the order and notify you using the contact information provided during checkout.

We make reasonable efforts to maintain accurate product and pricing information. However, errors may occasionally occur.

If a product is listed with an incorrect price, we may contact you for instructions or cancel the order and notify you of the cancellation. If payment has already been processed, any applicable refund will be issued according to our refund procedures.

Processing and Delivery Times

Processing and delivery times may vary depending on the destination, product availability, shipping method, carrier, and other circumstances.

Your estimated delivery timeframe will be provided during checkout or in your order and shipping confirmation information when available.

Business days generally refer to Monday through Friday, excluding applicable holidays.

Processing and delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, seasonal volume, customs procedures, and other circumstances outside our control.

Order Cut-Off Time

Orders may be processed according to our regular business hours and fulfillment schedule.

Orders placed after the applicable processing cut-off time, on weekends, or on holidays may generally begin processing on the next business day.

Processing on the same business day does not guarantee same-day shipment or delivery.

What Happens After I Place an Order?

After you place an order, you will receive a confirmation email containing your order number and order details.

Once your order has been processed and shipped, we will send a shipping confirmation email with the available tracking information.

Please check your spam, junk, or promotions folder if you do not see an expected email.

If you do not receive an order confirmation, please contact us using the information below and include the email address used to place your order.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email when tracking information is available.

You can use the tracking number to check the current status of your shipment through the applicable carrier's tracking system.

If you have not received tracking information within the expected processing period, please contact our customer support team so we can assist you.

Shipping Carriers

Depending on the shipping destination, package size, availability, and fulfillment requirements, orders may be shipped using available shipping carriers.

The carrier used for an order may vary depending on the destination, shipping method, and fulfillment requirements.

Delivery Delays

Delivery dates and transit times are estimates.

Liivex is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• High shipping volumes

• Incorrect or incomplete shipping addresses

• Transportation disruptions

• Customs or import-related delays

• Other unforeseen circumstances

If tracking information indicates that a package is delayed, customers should first review the carrier's tracking information. Our customer support team can also assist with order-related questions.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the shipping address or redirect the package.

Liivex cannot guarantee successful delivery when an incorrect or incomplete address has been provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible with your order number and relevant tracking information.

We will review the available shipment information and assist you according to the circumstances and our applicable policies.

For damaged packages, customers may be asked to provide photographs or other information to help us assess the issue.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Liivex

Phone: +44 7576 993852
Email: help@liivex.com
Address: 4 Downshire Place, Belfast, BT2 7JQ, United Kingdom